Quality tested to meet all international standards including CE Brand, ASTM and marked suitable 3+ years.

Made from 100% virgin polyester.

Long straight dark brown hair, light brown skin, brown eyes, dressed in Brazilian costume. Hand puppet can be dressed and undressed.

Welcome to the world of Flat Friends

At Flat Friends, we’re passionate about educating children through play. That’s why we’ve come up with a range of toys – including puzzles, character hand puppets, soft animals and interactive games – to help children learn about the world in a positive and engaging way.

Our main aim is to engender a lifelong respect for the environment, the animals we share our planet with, and each other – regardless of where we are from, and how we live.

Our high-quality, durable products are designed to keep children engaged for hours, making sure they have fun while increasing their knowledge of the world around them.

Our range covers ages 0-12, helping children develop fine motor skills and their ability to problem-solve through imaginative play and interactive games. Our website is constantly being updated with new cultural and animal fact sheets. This educational content is meticulously researched and is designed to help children learn about their new Flat Friends, as well as for parents, carers and teachers to use as added learning tools at home and in the classroom.

All our products are designed in Australia and are manufactured to meet strict international standards and guidelines, so you can be assured that when you purchase a Flat Friend product you are getting the very best.

Flat Friends products can be played with at home, in early learning centres, preschools and primary schools, at the park, at the beach, in airports – in fact, anywhere in the world. All that’s needed is imagination, an inquisitive mind, a desire to have fun and of course, your favourite Flat Friend.

After all, Everyone needs a Friend.

Return & Exchange Policy

If for any reason you’re unhappy with the items you receive, they can be returned for an exchange or refund. Items must be unworn/unused with tags in tact and returned within 30 days; we can’t accept seasonal items after the season has ended or sale items that are no longer stocked. Strictly no returns or exchanges on sale items, handmade products, custom made products, personalised items or discounted items.

Unsuitable gifts can be exchanged for something more suitable.

How to make a return – within Australia

Step 1

Contact us to get a return authority number (RA#)
- ph 02 9518 3061 (international +61 2 9518 3061)
- or, e-mail info@summerlane.com.au

Step 2

Exchanges:

Simply pop your items into a parcel (please remember to pack the items carefully) and send it back to us with the RA# (return authority number). The customer is responsible for the cost of shipping back to Summer Lane. Postage of the exchange back to the customer will be paid by Summer Lane.

Returns:

Simply include your RA# in your return parcel to us. Your refund will be processed within 4 working days. The customer is responsible for the cost of shipping the parcel back to Summer Lane.

Damaged / faulty items: The occurrence of transit damage or faulty items is very rare indeed. Should it occur we will minimise any inconvenience and work out the best possible solution on a case-by-case basis; replacement, refund, . . whatever works best for you.

Gifts

All orders are wrapped in beautiful bright yellow tissue. If you require gift wrapping, please indicate this in the comments section when checking out. Please ensure that you have the correct shipping address. Tax invoices and receipts will not be shipped with your order if you've marked your order as a gift.

Shipping & Delivery

Normal Delivery Within Australia (Clothing and small toys)

FREE delivery for orders over $80 (excluding big toys and bulky items). If your order is less than $80, we will deliver for a flat rate of $9.96. All orders are shipped via Australia Post. Orders received before 2PM (Australian Eastern Standard Time) will be shipped out to you on the same day. We aim to have your order to you within 2 to 5 working days - this can be quicker if you live in NSW or a capital city and longer if you live in a remote area. Most items are sent via Australia Post, Australia Post's Prepaid Satchels or Couriers Please. Please click here for Australia Post Parcel Service Delivery Times

Unless it's a custom made product or otherwise stated, most of the products listed on our website (95%) are shipped out from our store. This means that we have the products on hand. Our address is 513 Marrickville Road Dulwich Hill NSW 2203 Australia.

Express Delivery Within Australia (clothing and small toys)

Need your parcel fast? Simply select the "Express Delivery" at checkout. Shipping charges for Express Delivery is $14.95. Express Deliveries are delivered by Australia Post. Most parcels do arrive overnight. However, if you live in a remote area, please allow up to 4 working days. For more information on Australia Post' Express Post Network, please click here

Unforeseen circumstances

Damage or loss in transit is rare. However, if it happens, we will take responsibility for it.

Please call us at 02 9518 3061 to organise the return of damaged goods or to report that a

parcel has not arrived within the above time-frames.

International

Orders delivered outside Australia are exempt from 10% GST.

At this point, all international orders can be placed via email (info@summerlane.com.au) or phone (+61 2 9518 3061). We will then calculate and advise you of the total shipping cost.

Payment

VISA, MaterCard, AMEX, Paypal, Direct Deposit, Cheque or Money Order are welcomed.

Payments can also be taken over the phone.

All prices are stated in Australian dollars.

Opening Hours

Our online store is opened 24 hours a day and 7 days a week.

Our physical store hours are:

Monday to Friday: 930AM – 530PM

Saturday: 9AM to 5:00PM

Sunday: 10AM to 2PM

We are closed during NSW public holidays.

Our address is: 513 Marrickville Road Dulwich Hill NSW 2203 Australia.